/ Terms & Conditions
Terms & Conditions
By using the services of Welkies Logistics, the customer agrees to be bound by the following Terms & Conditions.
1.Definitions
Carriage: The whole or any part of the transportation, loading, unloading, handling, storage, and all related services undertaken by Welkies in relation to the Goods.
Carrier: Welkies Logistics.
Freight: All charges payable to Welkies in accordance with applicable tariffs unless otherwise stated.
Goods: The whole or any part of the cargo accepted for shipment, including packaging and any container not supplied by Welkies.
Merchant: The shipper, consignee, receiver, holder of the Goods, owner, or any person acting on behalf of such persons.
Subcontractor: Any third-party service provider, agent, or partner engaged by Welkies to perform any part of the Carriage.
2.General Terms
Compliance: All Goods submitted for shipping must comply with applicable local and international transportation, customs, aviation, and maritime laws.
Accuracy: The Merchant is solely responsible for providing accurate shipment details, including description, weight, value, and contents of the Goods.
Payments: Payments shall only be deemed valid when made through Welkies' designated payment channels and supported by an official receipt.
Address: The Merchant shall not modify any shipping address provided by Welkies. Welkies shall not be liable for loss arising from incorrect address entries.
3.Inspection of Goods
Right to Inspect: Welkies reserves the right, but is not obligated, to open, scan, inspect, weigh, or measure any package or container at any time.
Action: If Goods cannot be safely or lawfully carried, Welkies may take any reasonable action including storage, repacking, continuation, abandonment, sale, or disposal.
Costs: All related costs shall be borne by the Merchant. Welkies shall not be liable for any loss, delay, or damage arising from actions taken under this clause.
4.Prohibited & Restricted Goods
Prohibited: Weapons, explosives, flammables, drugs or controlled substances, chemicals, toxic or hazardous materials, liquids, powders, gases, counterfeit goods, contraband, cash, jewelry, or undeclared high-value items.
Documentation: Required documentation may include MSDS, Ocean Transport Safety Certificates, or Test Reports. Failure to provide shall result in inspection, penalties, refusal, or disposal at the Merchant's expense.
5.Legal Action Clause
Enforcement: If illegal, undeclared, or prohibited Goods are discovered, Welkies reserves the right to hand the matter over to law enforcement authorities.
Consequences: Legal action may be pursued, all shipments under the Merchant's name may be suspended permanently, and no refund shall be issued.
6.Freight, Charges & Payment Terms
Non-refundable: Freight is fully earned upon loading of the Goods and is non-refundable.
Rates: Base advertised rates apply only to normal/light cargo of 1 CBM and above. Higher rates apply to high-value goods, machinery, vehicles, batteries, liquids, gas, powder, baby diapers, televisions, and bales.
Heavy Cargo: 500kg = 1 CBM; forklift handling fees apply.
Minimum: Minimum charge is 0.031 CBM. Packages at and below 0.03 CBM are billed as 0.03 CBM.
Payment: All invoices must be paid in full within 14 days of issuance or no later than one week before container arrival, whichever comes first.
7.Weight, Size & Misrepresentation
Limits: The Merchant must adhere to Welkies' maximum weight and size limits.
Penalties: Any excess weight or misrepresentation shall attract additional charges, penalties, or refusal of shipment.
8.Packaging & Handling
Responsibility: Merchants are responsible for proper and secure packaging. All fragile goods must be properly secured in a wooden frame or wooden case prior to shipment.
Repackaging: Welkies may repackage unsafe Goods at the Merchant's expense. Welkies shall not be liable for loss or damage resulting from inadequate packaging.
9.Delivery, Storage & Disposal
Free Period: The Merchant must take delivery within 18 working days after notification of customs clearance.
Storage Fees: Storage fees apply after the free period at $2/CBM/day.
Disposal: Goods unclaimed after 180 days may be disposed of without notice, and any amount derived shall be applied toward settling all associated costs.
10.Estimated Timelines
Loading: Container loading occurs every 10–14 days.
ETA: Estimated Time of Arrival is provided by shipping lines and may change without notice.
Clearance: Customs clearance timelines are estimated at 7–14 days, subject to external authorities.
11.Insurance
Recommendation: Merchants are strongly advised to purchase insurance for heavy, high-value, or sensitive goods.
Liability: Where goods are not insured and are lost during transportation, liability shall be strictly limited to a maximum of twice (2x) the freight cost of the lost goods only.
12.Liability & Limitations
Exclusions: Welkies shall not be liable for force majeure events, natural disasters, government seizures, delays caused by customs/airlines/ports/third parties, undeclared or misdeclared Goods, or loss arising from Merchant negligence.
13.Merchant's Warranties & Responsibilities
Warranties: The Merchant warrants that they are the lawful owner of the Goods, Goods comply with all applicable laws, are not intended for weapons of mass destruction, all customs declarations are lawful and accurate, and all persons defined as Merchant are jointly and severally liable.
14.Dispute Resolution
Resolution: Parties shall attempt amicable resolution first. Unresolved disputes shall be referred to arbitration or the appropriate legal jurisdiction.
15.Amendments
Changes: Welkies Logistics reserves the right to amend these Terms & Conditions at any time. Updated versions shall take effect upon publication.
By submitting Goods to Welkies Logistics, the Merchant acknowledges and accepts these Terms & Conditions in full.